TDCI Offers Consumers Tips to Avoid Lawn Care Scams

Nashville, TN – As we enter lawn care season, the Tennessee Department of Commerce & Insurance’s (TDCI) Division of Consumer Affairs warns Tennesseans to stay savvy when considering lawn care service this summer.

“Consumers and senior citizens should be wary of ‘splash and dash’ salesmen who use high-pressure tactics to trick homeowners into paying big bucks for shoddy workmanship,” said TDCI Deputy Commissioner Bill Giannini. “These door-to-door scammers may attempt to solicit upfront fees before vanishing. This often leaves consumers with incomplete work, lawn damage and unresolved billing issues.”

The Division of Consumer Affairs offers Tennesseans these tips to help avoid lawn care scams:

Shop around. Request written estimates from more than one lawn care company. Compare quotes, services, products, online customer reviews and ratings.

Understand pricing. Be sure to request a yard inspection and estimate. If the salesperson quotes a price for elaborate lawn service without first conducting a yard inspection, this is a red flag. Be sure you fully understand the pricing and services.

Ask if you will be charged by the mow or by the week. What happens if it rains the day you expect lawn service? Does mowing include edging? Will the company mulch or bag the clippings? Are services performed by employees or subcontractors? Know exactly what you’re getting before you pay.

Check for prior complaints. You may contact the Tennessee Division of Consumer Affairs at consumer.affairs@tn.gov or 800.342.8385 to ask if prior complaints have been reported against the company or salesperson. You may also visit www.bbb.org to see how your local Better Business Bureau reviewed the company.

Scrutinize the contract. Thoroughly review the contract before signing. Does the contract automatically renew from season to season and/or year to year? Does the company offer a warranty and/or guarantee? Does the company offer a cancellation policy? If you choose to sign a long-term contract, request documentation of your cancellation rights in writing, in case you find the services to be unsatisfactory.

For more consumer tips or to file a complaint, visit www.tn.gov/consumer