Consumer Reports Car Repair Satisfaction Survey shows Independent Shops Outshine Dealership Repair Centers
February 11, 2015
Over Three-quarters of customers that haggled were successful in negotiating a discount.
Yonkers, NY – Consumer Reports latest survey of repair service satisfaction found the odds are consumers will be more satisfied with an independent repair shop than with a franchised new-car dealership.
The one automaker that outscored the independent shops was the electric carmaker Tesla, which earned high praise for its on-time repairs, courtesy, price, quality, and overall satisfaction. But part of Tesla’s current success might be because it’s new to the market, and it has a relatively small number of customers to satisfy compared with the established luxury brands. [Read more]
